Terms of sale

Terms and conditions of sale

1. Company information

Apoticari SAS is a French simplified joint-stock company registered in the Trade and Companies Register under number 930 887 831, with share capital of €1,000.00. Its registered office is at 12 rue Traversière des Mourgues, 43000 Le Puy-en-Velay, France.

Publication director: Elsa Snakers.

The website www.apoticari.com is hosted by Shopify Inc., 151 O’Connor Street, Ground floor, Ottawa, Ontario K2P 2L8, Canada. Telephone: +1 613-241-2828.

2. Acceptance of these terms and conditions

These terms and conditions govern the relationship between Apoticari and any buyer making a purchase on www.apoticari.com. By confirming an order, the customer accepts these terms and conditions without reservation. The terms applicable at the time of the order are available on the website and can be consulted at any time.

3. Changes to these terms and conditions

Apoticari reserves the right to amend these terms and conditions unilaterally. New terms apply to orders placed after they are published on the website. Customers are responsible for consulting the terms and conditions before placing an order.

4. Definitions and geographical scope

In these terms, “Apoticari” means Apoticari SAS, “you” means the buyer, and “Products” means the items offered on www.apoticari.com. Online sales are restricted to residents of the European Union, for delivery within that area.

5. Products

Products offered for sale are described on the website. Photographs and descriptions aim to represent them as accurately as possible, although minor variations may occur. Products are available while stocks last. Apoticari aims to maintain product availability but reserves the right to limit quantities per order.

6. Orders

To place an order, customers must provide complete and accurate information. Creating an account is optional. An order becomes effective when payment is received. Apoticari reserves the right to refuse an order for justified reasons, including a previous payment dispute or fraudulent use of the website. The customer receives a confirmation email summarising the products ordered, their prices and the delivery address.

7. Prices and payment

Prices are shown in euros and include VAT at the applicable rate. Delivery charges are specified when placing the order. Payment is due at the time of ordering and is made by bank card through secure payment systems. Payment information is encrypted to protect transactions. Any customs duties for deliveries outside the European Union remain payable by the customer.

8. Delivery

Apoticari offers delivery options suited to customers' needs. Delivery times and charges are shown before the order is confirmed and vary according to the destination. If a delivery is delayed, Apoticari will endeavour to inform the customer as soon as possible. Delivery charges are fixed, and customers are responsible for supplying an accurate delivery address. If an undelivered parcel is returned, redelivery is at the customer's expense.

9. Right of withdrawal and returns

Under Article L.221-18 of the French Consumer Code, customers have fourteen (14) days from receipt of their products to exercise their right of withdrawal. Returned products must be in their original condition. Once Apoticari has been notified of the decision to withdraw, a prepaid return label is sent to the customer. Returns are free under the conditions set out in our shipping and returns policy. The refund is issued within fourteen (14) days of Apoticari receiving the returned products.

10. Statutory warranties

Apoticari products are covered by the statutory warranty of conformity under Articles L.217-4 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code. In the event of non-conformity or a hidden defect, the customer may request repair, replacement or a refund for the products concerned. These warranties do not cover defects resulting from misuse by the customer.

11. Liability

Apoticari undertakes to supply products that comply with applicable law, but cannot be held liable for indirect damage, loss of profit or loss of data. In the event of damage, Apoticari's liability is limited to the value of the order. Apoticari is not responsible for technical problems beyond its control, including service interruptions caused by internet disruption.

12. Personal data

Customers' personal information is processed in accordance with our Privacy Policy. Apoticari undertakes never to sell or disclose personal data to third parties without the customer's authorisation, except where legally required.

Under Article L.223-2 of the French Consumer Code, consumers are informed that they may register free of charge on the telephone marketing opt-out list available at www.bloctel.gouv.fr.

13. Intellectual property

The contents of the Apoticari website, including text, images, logos and other graphic elements, are protected by intellectual property rights. Unauthorised reproduction, modification or use is strictly prohibited.

14. Force majeure

Apoticari is not liable for non-performance or delay resulting from an event of force majeure, such as industrial action, a natural disaster or a public health crisis.

15. Applicable law and dispute resolution

These terms and conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought before legal proceedings begin. If no agreement is reached, the dispute will be referred to the competent French courts.

If a dispute remains unresolved after contacting our customer service, consumers may refer it free of charge, under Articles L.612-1 et seq. of the French Consumer Code, to the following consumer mediator: CNPM – Médiation – Consommation, 27 avenue de la Libération, 42400 Saint-Chamond, France — www.cnpm-mediation-consommation.eu.